Shipping & Returns

General Supply and Metals, Inc is conveniently located at 47 Nauset St. New Bedford, MA 02746

 

As we continue improving our availability of our products/services, more items will be available for purchase on the website on an ongoing basis. You can find the list of items on our products and custom work pages.

The products and services not listed for purchase directly from the website will be processed through our existing system as a house account, please contact us directly at sales@generalsupplyandmetals.com or call at +1-508-999-6257.

General Supply and Metals, Inc. can provide company deliveries for house accounts located in Massachusetts and Rhode Island, USA. 

To know more about being an account generated online or how to become a house account.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping provided by USPS or UPS. Orders purchased from the website are shipped through USPS or UPS and are subject to the weight and size limit provided by each of the services. For reference, the UPS general size and weight limits are:

  • Packages can be up to 150 lb.
  • Packages can be up to 108 inches long.
  • Specific shipments may have different packaging and weight limits.
  • Packages above certain size and weight combinations may require freight shipping services. General Supply and Metals, Inc currently offers freight shipping on a case by case basis. Contact sales@generalsupplyandmetals.com for more details.

For more about UPS shipment can be found UPS shipments website. By clicking the link you will be leaving the g-s-m-i.com website and be redirected to UPS' official website. The link is not affiliated with General Supply and Metals, Inc.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Returns Policy

You may return most new, unopened items within 15 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

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(9 Nov 22)